Shipping policy

SHIPPING POLICY

Last updated: August 19, 2026

UNITED STATES SHIPPING

TrueArc currently ships only within the United States to addresses for which an eligible shipping option is available at checkout. We do not currently offer international shipping.

ORDER PROCESSING

Orders are generally processed within 1–2 business days. Weekends and holidays are not considered business days.

Processing may take longer during periods of high order volume, product launches, promotions, inventory verification, or circumstances outside our reasonable control. If an order experiences a significant delay, we may contact you using the email address or telephone number provided with the order.

Processing time is separate from carrier transit time.

FULFILLMENT LOCATIONS

TrueArc uses a combination of Amazon fulfillment centers and TrueArc’s own fulfillment location.

Some products are stored and shipped through Amazon’s fulfillment network, while other products are packaged and shipped directly by TrueArc.

If an order contains products stored at different fulfillment locations, the order may arrive in multiple packages, through different carriers, and on different delivery dates. Separate tracking information will be provided for each shipment when available.

PRIME SHIPPING

Eligible products and delivery addresses may be offered Prime shipping at checkout.

Prime shipping availability, cost, and estimated delivery date are determined at checkout. Not every product, address, or combination of products will qualify for Prime shipping.

Products fulfilled directly by TrueArc may use different shipping methods and delivery estimates than products fulfilled through Amazon.

SHIPPING RATES AND DELIVERY OPTIONS

Available shipping methods, estimated delivery times, and shipping charges are calculated and displayed at checkout based on:

The delivery address
The products ordered
The location fulfilling each product
Prime eligibility
Available carrier services

Selecting an expedited shipping method does not shorten order-processing time unless expressly stated.

DELIVERY ESTIMATES

Delivery dates and transit times are estimates and are not guaranteed unless expressly stated by the applicable shipping service.

Delays may result from weather, carrier disruptions, holidays, address problems, service interruptions, order verification, inventory availability, or other circumstances outside TrueArc’s reasonable control.

TrueArc is not responsible for carrier delays, but we will assist customers with eligible shipping issues.

CARRIERS

Orders may be delivered through Amazon Logistics, USPS, UPS, or another available regional or last-mile carrier.

The carrier used for a particular shipment may depend on the product, fulfillment location, delivery address, selected shipping method, and carrier availability.

P.O. BOXES AND MILITARY ADDRESSES

Delivery to P.O. boxes, APO, FPO, and DPO addresses may be limited to eligible postal services. Some products or shipping methods may require a physical street address.

Enter the complete delivery address during checkout to determine whether an eligible shipping option is available.

TRACKING INFORMATION

A shipment-confirmation email containing tracking information will be sent when an order ships.

Orders shipped in multiple packages may receive multiple shipment-confirmation emails and tracking numbers.

Tracking information may take up to 48 hours after shipment confirmation to display movement or become active in the carrier’s system.

ADDRESS ACCURACY AND CHANGES

Customers are responsible for providing a complete and accurate shipping address.

Contact sales@truearcweld.com immediately if an address correction is needed. We cannot guarantee that an address can be changed or that a shipment can be intercepted after fulfillment has begun.

If an order is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply before the order is reshipped.

DAMAGED, LOST, OR INCORRECT SHIPMENTS

Inspect your order when it arrives. If a shipment is damaged, appears to be missing, or contains an incorrect product, contact sales@truearcweld.com as soon as possible.

Include:

Your order number
A description of the issue
Clear photographs or video of the product, shipping box, shipping label, and packaging when applicable

Do not discard the product or shipping materials while the issue is being reviewed.

Do not file a carrier claim yourself unless TrueArc instructs you to do so. TrueArc will evaluate the issue and, when applicable, coordinate with Amazon, the fulfillment provider, or the shipping carrier and arrange an appropriate replacement, refund, or other resolution.

For additional information, review our Return and Refund Policy:

https://truearcweld.com/policies/refund-policy

PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but you cannot locate it, check the delivery area, household members, neighbors, building management, and any secure package locations.

If the package still cannot be located, contact sales@truearcweld.com promptly with your order number and tracking information so we can review the shipment.

Questions about shipping or delivery should be sent to:

M Hernandez Enterprises, LLC
DBA TrueArc
Email: sales@truearcweld.com
PO Box I
201 N Leo Ave
La Joya, TX 78560