Privacy policy

Last updated: August 19, 2026

This Privacy Policy explains how TrueArc (“TrueArc,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit TrueArcWeld.com, make a purchase, contact us, subscribe to marketing, submit a review, or otherwise interact with our services (collectively, the “Services”).

PERSONAL INFORMATION WE COLLECT

Depending on how you interact with the Services, we may collect:

Contact information, including your name, email address, telephone number, billing address, and shipping address
Order and commercial information, including products viewed, products added to your cart, purchases, returns, refunds, warranties, and customer-service history
Account information, including login credentials and account preferences
Payment-related information. Payments are processed by Shopify and its payment providers. TrueArc generally does not receive or store complete payment card numbers
Device and usage information, including your IP address, browser, device type, operating system, time zone, referring pages, pages viewed, search activity, cart activity, and interactions with the Site
Marketing information, including subscription status, communication preferences, and interactions with emails or advertisements
Information you submit through contact forms, customer-service chat, product reviews, surveys, promotions, or warranty claims
Fraud-prevention and security information used to verify transactions and protect the Site, TrueArc, and our customers

HOW WE COLLECT INFORMATION

We collect personal information:

Directly from you when you place an order, create an account, subscribe to marketing, contact us, submit a review, or request a return or warranty service
Automatically through cookies, pixels, tags, log files, local storage, and similar technologies
From service providers and business partners that support our store, payments, fraud prevention, fulfillment, shipping, analytics, advertising, email marketing, customer service, and product reviews

HOW WE USE PERSONAL INFORMATION

We may use personal information to:

Process payments and fulfill, ship, track, return, exchange, or refund orders
Provide order confirmations, shipping updates, invoices, and customer support
Administer product returns and warranty claims
Detect, investigate, and prevent fraud, security incidents, abuse, or illegal activity
Create and manage customer accounts
Operate, maintain, troubleshoot, personalize, and improve the Site
Analyze Site traffic, product interest, customer behavior, and marketing performance
Send promotional emails and advertisements when permitted by law and consistent with your preferences
Display and manage product reviews
Comply with legal, tax, accounting, regulatory, and contractual obligations
Establish, exercise, or defend legal claims
Protect the rights, property, safety, and security of TrueArc, our customers, and others

COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers use cookies, pixels, tags, and similar technologies to operate the Site, remember preferences, maintain shopping carts, measure performance, prevent fraud, understand how visitors use the Site, and support advertising and marketing.

You can manage certain cookies through your browser or through the privacy controls made available on the Site. Blocking necessary cookies may prevent portions of the Site from functioning correctly.

EMAIL MARKETING

If you subscribe to TrueArc marketing, we may send product announcements, promotions, restock alerts, and other marketing messages.

You can unsubscribe at any time by selecting the unsubscribe link in a marketing email. Unsubscribing from marketing does not prevent us from sending transactional communications about orders, payments, returns, warranties, or account security.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to service providers and partners that perform services on our behalf, including:

Shopify, Shop, Shop Pay, and payment-processing providers
Fulfillment and shipping providers, including Amazon Multi-Channel Fulfillment, USPS, and UPS
Privy for email collection, marketing, and automated communications
Judge.me for product reviews
Shopify Inbox and related customer-service tools
Google, YouTube, Meta, and other analytics or advertising partners
Fraud-prevention, security, hosting, information-technology, and professional-service providers

We may also disclose information:

When required to comply with applicable law, regulation, subpoena, court order, or other lawful request
To enforce our agreements or protect our rights, customers, property, or Services
In connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction
With your consent or at your direction

Shopify processes certain information when you interact with our store. You can learn more through the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

TARGETED ADVERTISING AND DATA SHARING

We do not sell personal information for money.

However, our use of advertising, analytics, and related technologies may be considered “selling,” “sharing,” or “targeted advertising” under certain U.S. state privacy laws.

Where applicable, you can opt out by selecting the “Your Privacy Choices” link in the Site footer or by contacting us at sales@truearcweld.com.

Where required by applicable law and supported by our systems, we also process recognized Global Privacy Control signals as requests to opt out of sale, sharing, or targeted advertising.

YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable exceptions, you may have the right to:

Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of personal information
Obtain a portable copy of certain personal information
Opt out of targeted advertising or the sale or sharing of personal information
Withdraw consent where processing is based on consent
Appeal a decision concerning a privacy request
Exercise your rights without unlawful discrimination

To submit a request, email sales@truearcweld.com or use the “Your Privacy Choices” link in the Site footer.

We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and verification of the consumer’s identity.

DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing support, maintaining business and tax records, preventing fraud, resolving disputes, enforcing agreements, and complying with legal obligations.

Retention periods vary depending on the type of information and the reason it was collected.

DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

CHILDREN’S PRIVACY

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to us, contact sales@truearcweld.com so we can review and delete the information where appropriate.

INTERNATIONAL DATA PROCESSING

TrueArc currently sells and ships products within the United States. Our service providers may process information in the United States, Canada, or other countries where they operate. Those countries may have data-protection laws different from those in your location.

THIRD-PARTY LINKS

The Site may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties. Review their privacy policies before providing personal information.

CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices, technologies, legal obligations, or business operations. The revised version will be posted on the Site with an updated “Last updated” date.

For questions, complaints, or privacy requests, contact:

TrueArc
Email: sales@truearcweld.com
PO Box I
201 N Leo Ave
La Joya, TX 78560