Refund policy
Last updated: August 19, 2026
Returns
TrueArc accepts eligible returns requested within 30 days of delivery.
To qualify for a return, the product must be:
- Unused, uninstalled, unaltered, and in its original condition
- Returned with all original parts, accessories, and packaging
- Accompanied by a receipt or other proof of purchase
To request a return, email sales@truearcweld.com with your order number and reason for the return. Do not mail a product back before receiving return instructions from TrueArc.
Items showing signs of use, installation, welding exposure, modification, abuse, contamination, physical damage, or missing parts are not eligible for a full refund.
Damaged, Defective, or Incorrect Orders
Inspect your order when it arrives. If an item arrives damaged, defective, or incorrect, contact sales@truearcweld.com as soon as possible and include your order number, a description of the issue, and clear photographs or video.
Do not file the shipping claim yourself. TrueArc will evaluate the issue and, when applicable, work with the shipping carrier, provide return instructions, and arrange a replacement or refund.
Keep the product and all shipping materials until the claim has been resolved.
Non-Returnable Items
The following items cannot be returned:
- Products that have been used, installed, altered, modified, or damaged after delivery
- Products missing original parts, accessories, or packaging
- Gift cards
- Items specifically marked “Final Sale”
Discounted or promotional products are not automatically final sale unless they are clearly marked “Final Sale.”
Bundles and Promotional Offers
If only part of a bundle, Buy One Get One offer, or other promotion is returned, the refund may be adjusted to reflect the regular or applicable standalone price of the item being kept.
For example, if a qualifying XL lens is returned while a discounted hood is kept, the lost promotional discount may be deducted from the refund.
Refunds
After an authorized return is received and inspected, TrueArc will notify you whether the refund has been approved or denied.
Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable unless the return resulted from a TrueArc error or the product arrived damaged or defective.
After a refund is issued, your bank or card provider may take up to 10 business days to post the funds to your account.
If more than 10 business days have passed since your refund was approved, contact sales@truearcweld.com.
Return Shipping
Customers are responsible for return shipping costs for ordinary returns, including returns caused by ordering the wrong product, selecting the wrong shade or size, or changing their mind.
TrueArc will cover standard return shipping for approved claims involving an incorrect, defective, or carrier-damaged product.
Use a trackable shipping method. TrueArc is not responsible for unauthorized returns or return packages lost before delivery to us.
Authorized returns should be sent according to the instructions provided by TrueArc:
TrueArc
PO Box I
201 N Leo Ave
La Joya, TX 78560
One-Year Limited Warranty
TrueArc products include a one-year limited warranty beginning on the original purchase date.
This limited warranty covers defects in materials or workmanship and product malfunctions that occur during normal, intended use.
The warranty does not cover:
- Normal wear and tear
- Scratches or cosmetic damage that do not affect normal operation
- Damage caused by impact, dropping, misuse, abuse, improper installation, modification, excessive heat, chemicals, moisture, or improper storage
- Damage caused by using the product outside its intended application
- Replaceable cover lenses, protective plates, and other consumable wear items, unless defective upon arrival
- Products purchased from an unauthorized seller
- Products without valid proof of purchase
For an approved warranty claim, TrueArc may, at its discretion, repair the product, replace it with the same or a comparable product, or issue a refund if repair or replacement is unavailable.
To submit a warranty claim, email sales@truearcweld.com with your order number, proof of purchase, a description of the problem, and clear photographs or video showing the issue.
Do not ship a warranty product until TrueArc provides authorization and return instructions.
This limited warranty applies to the original purchaser and is not transferable. It gives you specific legal rights, and you may also have other rights that vary by state.
Questions
For questions about returns, refunds, damaged deliveries, or warranty claims, contact: